At Book.OnePe.co, we aim to provide a seamless and transparent booking experience. This Refund and Cancellation Policy outlines the terms under which refunds and cancellations can be requested for our services, including car rentals, tours, and warehouse bookings.
1. General Policy
- All bookings made through Book.OnePe.co are subject to the terms and conditions mentioned at the time of booking.
- Refund and cancellation eligibility may vary based on the specific service (car rental, tour, or warehouse booking) and the associated service provider.
2. Cancellation Policy
- Car Rentals:
- Free cancellation is allowed up to 24 hours before the booking start time.
- Cancellations made within 24 hours of the booking start time may incur a cancellation fee of up to 50% of the booking amount.
- Tours:
- Cancellations made at least 7 days before the tour start date are eligible for a full refund.
- Cancellations made between 7 days and 48 hours before the tour start date may incur a cancellation fee of 25%.
- No refunds are provided for cancellations made within 48 hours of the tour start date.
- Warehouse Bookings:
- Free cancellation is allowed up to 72 hours before the booking start time.
- Cancellations made within 72 hours of the booking start time may incur a fee equivalent to 30% of the booking amount.
3. Refund Policy
- Refunds will be processed within 7-10 business days of receiving a cancellation request.
- Refunds will be credited back to the original payment method.
- Service fees, if any, are non-refundable.
4. Modifications
- Modifications to bookings (e.g., change of date or service) are subject to availability and may incur additional charges.
- If modifications are not possible, the original booking cancellation policy will apply.
5. No-Show Policy
- If a customer does not show up at the designated time without prior notification, no refund will be provided.
6. Force Majeure
- In case of cancellations due to unforeseen circumstances beyond our control (e.g., natural disasters, government restrictions), refunds will be evaluated on a case-by-case basis.
7. How to Request a Refund or Cancellation
- To request a refund or cancellation, please contact us at [support email/phone number] with your booking details and reason for cancellation.
- Include your booking ID and registered email address for faster processing.
This policy is subject to change, and the latest version will be updated on our website. For any further queries, feel free to contact us.
